Retention and Turnover
Two male store employees smiling towards the camera.
A Coca-Cola Retailing Research Council study, “New Ideas for Retaining Store-Level Employees,” gives supermarket retailers two focal points for attacking the employee turnover problem. One is the ability to determine the real cost of store-level turnover. The other is to identify actions that will increase employee retention and reduce turnover.
In this course you will examine the data from “New Ideas for Retaining Store-Level Employees” and use it to develop an action plan that will help you overcome the costs of employee turnover.
This course has the following objectives:
• Identify the costs of employee turnover.
• Distinguish between turnover and retention rates.
• Select factors that increase retention rate.
• List steps and procedures for creating an action plan.
Course Duration: 75m