Retention and Turnover

Two male store employees smiling towards the camera.

A Coca-Cola Retailing Research Council study, “New Ideas for Retaining Store-Level Employees,” gives supermarket retailers two focal points for attacking the employee turnover problem. One is the ability to determine the real cost of store-level turnover. The other is to identify actions that will increase employee retention and reduce turnover.

In this course you will examine the data from “New Ideas for Retaining Store-Level Employees” and use it to develop an action plan that will help you overcome the costs of employee turnover.

This course has the following objectives:

• Identify the costs of employee turnover.
• Distinguish between turnover and retention rates.
• Select factors that increase retention rate.
• List steps and procedures for creating an action plan.

Course Duration: 75m