Customer Service

Staff member helping customer choose between orange or red peppers.

Due to increased competition, customer service is a necessity in the food retail industry. Consumers who are not satisfied with a store’s service can easily take their business elsewhere. They will often inconvenience themselves by spending more money and traveling farther if it means doing business with a company
that appreciates them. It is vital that you learn how to provide exceptional service that builds relationships and keeps consumers coming back.

Always remember, your consumers are the reason you have a job!

This course has the following objectives:

• Determine the reasons why good customer service is important.
• List the characteristics of consumers.
• List the store attributes that are important to consumers and the results of not providing them.

Course Duration: 60m