Seafood – Customer Service
Friendly employee smiling at a customer in the seafood section.
For many of the customers shopping in your store, seafood is a mystery. They may have interest, but need your guidance to select fish or shellfish, purchase the right amount and even cook the seafood they’ve chosen. Listening carefully and asking the right questions along with sharing your knowledge is customer service at its best.
This course has the following objectives:
- Set the tone for customer service interaction with a greeting and eye contact.
- Use questions and listening skills to identify a customer’s needs and preferences.
- Lean into your product knowledge to make confident recommendations.
- Increase the sale by suggesting appropriate portions and additional items like herbs, lemons, or sides.
- Leave your customer with positive vibes about their decision and purchase.
Course Duration: 7m
Seafood – Customer Service
Friendly employee smiling at a customer in the seafood section.
For many of the customers shopping in your store, seafood is a mystery. They may have interest, but need your guidance to select fish or shellfish, purchase the right amount and even cook the seafood they’ve chosen. Listening carefully and asking the right questions along with sharing your knowledge is customer service at its best.
This course has the following objectives:
- Set the tone for customer service interaction with a greeting and eye contact.
- Use questions and listening skills to identify a customer’s needs and preferences.
- Lean into your product knowledge to make confident recommendations.
- Increase the sale by suggesting appropriate portions and additional items like herbs, lemons, or sides.
- Leave your customer with positive vibes about their decision and purchase.
Course Duration: 7m