COVID-Resolución de Conflictos
Illustration of customer and employee COVID conflict.
As newer, more contagious variants of COVID-19 emerge, Americans’ emotions and fears are at new peaks, leading to an increase in public confrontations. With changing store policies, differing political views, and overall frustration of the ongoing pandemic, it’s difficult for many people to be their best right now, especially at the one place they’re all visiting—the grocery store.
Course Duration: 9m