Leadership Training
Leadership training is an excellent way for managers of all levels to improve their
capabilities, inspire their teams, and achieve better business results.
Leadership that is effective is capable of transforming your business (store),
engaging your associates, increase efficiency and customer service to achieve
better results.
The purpose of the Leadership Journey is to assist retailers in making substantial
changes in their leadership effectiveness. Managers will be being challenged to do a
comprehensive self-evaluation, critically evaluate multiple sources of feedback, adopt
high-impact leadership approaches, and make the personal changes necessary to
attain market-level performance.
Leadership Training
Leadership training is an excellent way for managers of all levels to improve their capabilities, inspire their teams, and achieve better business results.
Leadership that is effective is capable of transforming your business (store), engaging your associates, increase efficiency and customer service to achieve better results.
The purpose of the Leadership Journey is to assist retailers in making substantial changes in their leadership effectiveness. Managers will be being challenged to do a comprehensive self-evaluation, critically evaluate multiple sources of feedback, adopt high-impact leadership approaches, and make the personal changes necessary to attain market-level performance.
Organizational Culture
We believe that the organizational culture can be proactively influenced through shared learning and mutual experiences. Clarifying values, beliefs and “aligning” the entire organization to a purpose is a never-ending job. Our approach to evolve the culture is by focusing on a challenge or goal and how the organizational culture is impacting the work around that challenge.
For example, many of our projects in retail, address service excellence. Leaders’ conscious and unconscious beliefs and values drive decisions and behaviors that impact the way people interact, influence others and consequently influence the repeated service behaviors. Leaders of all levels play a key role, that’s why we focus on leadership and provide them with the tools to influence and proactively manage the culture.
Case Results
At this USA regional chain behaviors were measured before and after a year-long culture intervention. The service behavior change illustrated below resulted from a series of initiatives, focusing on leadership developments, alignment, engagement, and training.
About Leadership Journey
Since our first leadership class 10 years ago, our environment has changed significantly, and our insights about learning and development have evolved. As a result, we decided to change as well. After careful research, we believe a new platform is needed, but we are not discarding the knowledge and the experiences that the International Supermarket Management Class provided. Instead, we are applying new technologies and insights that will allow us to focus on the development of senior/middle management, creating a unique leadership journey.
One key component of the Leadership Journey is self-insight. It is impossible to understand the needs and perspectives of your followers if you don’t understand yourself first. To become a better leader, you must know how others perceive you. Therefore, the key components of the program are:
- A self-assessment, rater-solicited feedback (360º ) and coaching elements.
- Action learning, planned exposures and e-learning, which are used for both pre- and post-class activities. The e-learning objective is to maximize the journey’s experiences and to expand on relevant topics adding cognitive elements. Action learning and planned exposures build on experiential learning.
- Management and operational elements, which may include areas such as customer service, strategic planning, family succession, time management, retail management and merchandising, topics are selected based on the needs of the of the target audience.
We believe that organizations need a dynamic and flexible team that combines associates’ knowledge, strengths, and experiences. The keys to encouraging engagement, job advancement and professional development is leadership strength, and trust.
Paulo Goelzer, PhD | IGA Coca-Cola Institute | President & CEO | 773-695-2638 | pgoelzer@igainc.com | 8745 West Higgins Road, Suite 350, Chicago, IL 60631
Link Between Leadership Skills
and the Bottom Line
“The study looked at 11 publicly traded financial service firms and their stock price. They found that companies with higher scores for their investment in human capital delivered stock returns that were five-times higher than those of companies with less emphasis on human capital.”
Laurie Bassie and Daniel McMurrer, Harvard Business Review, 2007
“The gap between the value of a company with good leadership and that of a company with weaker leadership could be more than 35.5 percent, according to the study. On average, analysts place a premium of 15.7 percent on companies with particularly good leadership and a discount of 19.8 percent on organizations with weak executive teams.”
The Financial Impact of Executive Leadership, Deloitte 2012
“Great leaders make a huge difference when compared to merely good leaders. Leaders in the top 10 percent produced twice as much revenue to the organization as managers in the 11th through 89th percentiles. Great leaders also have a positive impact on profitability, turnover, employee commitment, and customer satisfaction and retention. ‘The more great leaders an organization develops, the more it will become an outstanding organization.’ “