Cashier 5 – Process Payment: Mobile Wallet Customer paying through mobile phone. Another payment option, which offers customers a fast, simple way to pay for their purchases, is known as a mobile wallet. Once requirements are met, on both the mobile device and the POS, mobile wallets can offer several advantages over other payment types. Because of this, mobile wallets are becoming increasingly popular. In this course, you’ll learn the technical requirements for completing a mobile payment, as well as the steps involved for processing a payment using this technology. This course has the following objectives: • Describe mobile payment and its advantages • List the steps for processing a mobile wallet payment • Identify how to respond to mobile wallet errors Course Description: 6m Cashier 5 – Process Payment: Mobile Wallet Customer paying through mobile phone. Another payment option, which offers customers a fast, simple way to pay for their purchases, is known as a mobile wallet. Once requirements are met, on both the mobile device and the POS, mobile wallets can offer several advantages over other payment types. Because of this, mobile wallets are becoming increasingly popular. In this course, you’ll learn the technical requirements for completing a mobile payment, as well as the steps involved for processing a payment using this technology. This course has the following objectives: • Describe mobile payment and its advantages • List the steps for [...]

Cashier 4 – Process Payment: Payment Cards Hand holding a credit card. Payment cards are one of the most common payment types accepted by retailers. Although payment cards look similar from one to the next, the technology used to transfer payment data may vary. Since payment cards are a popular choice for your customers, you’ll need to be familiar with these differences. In this course, you’ll learn the proper way to process payment cards and any accompanying errors. This course has the following objectives: • Differentiate between magnetic stripe and EMV payment cards • List the steps for processing payment by payment card • Identify how to respond to payment card errors Course Description: 10m Cashier 4 – Process Payment: Payment Cards Hand holding a credit card. Payment cards are one of the most common payment types accepted by retailers. Although payment cards look similar from one to the next, the technology used to transfer payment data may vary. Since payment cards are a popular choice for your customers, you’ll need to be familiar with these differences. In this course, you’ll learn the proper way to process payment cards and any accompanying errors. This course has the following objectives: • Differentiate between magnetic stripe and EMV payment cards • List the steps for processing payment by payment card • Identify how to respond to payment card errors Course Description: 10m [...]

Cashier 3 – Process Payment: Cash & Check Cashier processing a payment, giving change to the customer. One of the main responsibilities of a cashier is accepting payment for a customer’s order. There are multiple forms of payment, referred to as tender, which are widely accepted. Two of the most common payment types are cash and check. Individually, they each have specific attributes which makes them a popular choice for your customers. Unfortunately, their wide acceptance in food retail also makes them prone to theft and fraud. In this course, you’ll learn the proper way to process cash and check payments, while protecting your store from theft and fraud. This course has the following objectives: • Identify common attributes of cash and checks • List the steps for processing payment by cash or check • Describe ways to prevent cash theft or check fraud Course Description: 21m Cashier 3 – Process Payment: Cash & Check Cashier processing a payment, giving change to the customer. One of the main responsibilities of a cashier is accepting payment for a customer’s order. There are multiple forms of payment, referred to as tender, which are widely accepted. Two of the most common payment types are cash and check. Individually, they each have specific attributes which makes them a popular choice for your customers. Unfortunately, their wide acceptance in food retail also makes them prone to theft and fraud. In [...]

Cashier 6 – Checkout Process: Begin the Transaction Cashier processing a family's payment. During the checkout process, a cashier does much more than simply scan merchandise and process a payment - they interact with the customer. This interaction contributes to the customer’s overall shopping experience, making customer service an important part of your job as a cashier. In this course, you’ll learn how to provide your customer with an exceptional experience at the start of the transaction. This course has the following objectives: • Describe how to acknowledge a customer using both verbal and non-verbal signals. • Discuss the ways to inquire about, and resolve, an unfilled need. • Define best practices associated with the store’s loyalty program and bagging preferences. Course Description: 9m Cashier 6 – Checkout Process: Begin the Transaction Cashier processing a family's payment. During the checkout process, a cashier does much more than simply scan merchandise and process a payment - they interact with the customer. This interaction contributes to the customer’s overall shopping experience, making customer service an important part of your job as a cashier. In this course, you’ll learn how to provide your customer with an exceptional experience at the start of the transaction. This course has the following objectives: • Describe how to acknowledge a customer using both verbal and non-verbal signals. • Discuss the ways to inquire about, and resolve, an unfilled need. • [...]

Cashier - Produce Identification Cashier surrounded by produce and weighing a banana. One of a cashier's duties is to weigh and scan produce the customer would like to purchase. Many times, the fruits and vegetables in the produce department are not labeled, and many are priced based on weight. Therefore, it becomes the responsibility of the cashier to identify the product, key in its PLU code and weigh it at the checkstand. This course has the following objectives: • Identify the different types of fruit and vegetables. • Recognize the characteristics of specific varieties of fruit and vegetables. • Describe how PLU numbers are used during the checkout process. Course Duration: 30m Cashier - Produce Identification Cashier surrounded by produce and weighing a banana. One of a cashier's duties is to weigh and scan produce the customer would like to purchase. Many times, the fruits and vegetables in the produce department are not labeled, and many are priced based on weight. Therefore, it becomes the responsibility of the cashier to identify the product, key in its PLU code and weigh it at the checkstand. This course has the following objectives: • Identify the different types of fruit and vegetables. • Recognize the characteristics of specific varieties of fruit and vegetables. • Describe how PLU numbers are used during the checkout process. Course Duration: 30m

Bagging Grocery bags in shopping cart. The responsibilities of a bakery clerk extend beyond slicing bread and baking cakes. Bakery clerks must be knowledgeable about the products in the bakery. They must know the step-by-step processes of product preparation, as well as ways to sell those products and maintain sanitation standards. As a bakery clerk, you should develop your knowledge and skills in all of these areas to deliver the best possible bakery products to your consumers. As a courtesy clerk, one of the most important daily tasks you will do in properly bagging groceries. Bagging happens so frequently at food retail stores, it is east for associates to forget that poor bagging practices waste bags, cost the store money and upset consumers…to the point that they will discontinue shopping at the store. This course has the following objectives: • Identify the advantages of paper, plastic or recyclable bags • List the steps for bagging groceries efficiently • Describe the handling required for specialized items Course Duration: 15m Bagging Grocery bags in shopping cart. The responsibilities of a bakery clerk extend beyond slicing bread and baking cakes. Bakery clerks must be knowledgeable about the products in the bakery. They must know the step-by-step processes of product preparation, as well as ways to sell those products and maintain sanitation standards. As a bakery clerk, you should develop your knowledge and skills in all of these areas [...]