Shopping Cart and Basket Maintenance Employee with clipboard on one hand and a wrench on the other ready to do maintenance work on a shopping cart. In this course, you'll learn how to safely and efficiently gather shopping carts, keeping your store organized and safe for both employees and customers. Proper cart retrieval is crucial not only for maintaining a clutter-free environment but also for enhancing the customer experience, reducing accidents, and ensuring overall store safety. Course Objectives: Identify cart and basket parts needing inspection Recognize hazards that could cause injury or equipment failure Apply proper procedures by removing unsafe equipment from service Course Duration: 10m Shopping Cart and Basket Maintenance Employee with clipboard on one hand and a wrench on the other ready to do maintenance work on a shopping cart. In this course, you'll learn how to safely and efficiently gather shopping carts, keeping your store organized and safe for both employees and customers. Proper cart retrieval is crucial not only for maintaining a clutter-free environment but also for enhancing the customer experience, reducing accidents, and ensuring overall store safety. Course Objectives: Identify cart and basket parts needing inspection Recognize hazards that could cause injury or equipment failure Apply proper procedures by removing unsafe equipment from service Course Duration: 10m

Store Safety: Shopping Cart Retrieval Shopping cart sign in the middle with white lined safety and shopping cart icons surrounding it. In this course, you'll learn how to safely and efficiently gather shopping carts, keeping your store organized and safe for both employees and customers. Proper cart retrieval is crucial not only for maintaining a clutter-free environment but also for enhancing the customer experience, reducing accidents, and ensuring overall store safety. This course has the following objectives: Explain the importance of cart retrieval for safety and organization. Demonstrate best practices for gathering carts efficiently. Apply safety precautions during cart retrieval. Course Duration: 14m Store Safety: Shopping Cart Retrieval Shopping cart sign in the middle with white lined safety and shopping cart icons surrounding it. In this course, you'll learn how to safely and efficiently gather shopping carts, keeping your store organized and safe for both employees and customers. Proper cart retrieval is crucial not only for maintaining a clutter-free environment but also for enhancing the customer experience, reducing accidents, and ensuring overall store safety. This course has the following objectives: Explain the importance of cart retrieval for safety and organization. Demonstrate best practices for gathering carts efficiently. Apply safety precautions during cart retrieval. Course Duration: 14m

Cashier 10 - Checkout Process: Finalize the Transaction Cashier putting client's card in the card reader. At the end of a transaction, you’ll inspect your customer’s cart, apply their coupons and then, process their payment. Once you’ve finished serving them, you’ll smile and thank them for their business. And, finally, you’ll quickly review your area as you prepare to serve your next customer. In this course, you’ll learn how to finalize their transaction while providing exceptional customer service. This course has the following objectives: Describe how to inspect a shopping cart Distinguish between manufacturer and store coupons Describe the process for applying coupons to a customer’s transaction Identify the coupon reimbursement process for retailers List the steps for accepting a payment, closing the sale and preparing for the next transaction Course Duration: 12m Cashier 10 - Checkout Process: Finalize the Transaction Cashier putting client's card in the card reader. At the end of a transaction, you’ll inspect your customer’s cart, apply their coupons and then, process their payment. Once you’ve finished serving them, you’ll smile and thank them for their business. And, finally, you’ll quickly review your area as you prepare to serve your next customer. In this course, you’ll learn how to finalize their transaction while providing exceptional customer service. This course has the following objectives: Describe how to inspect a shopping cart Distinguish between manufacturer and store coupons Describe the process [...]

Cashier 9 - Checkout Process: Make a Sales Adjustment Cashier touching the cash register screen with his finger. As you add items to your customer’s transaction, there are common issues you may encounter. Your customer may ask you to remove an item. Or, you may add an item incorrectly, resulting in a duplicate charge or the wrong price. Other issues you’ll have to address include damaged products or transaction errors. Being familiar with all of these issues, why they occur and how to prevent them, will allow you to deliver exceptional service, anytime they arise. In this course, you’ll learn about common checkout issues and what you can do during the sales transaction to resolve each one.   This course has the following objectives: Identify common checkout issues, the reasons they occur and how to prevent them Describe the process for voiding an item List the actions recommended for resolving common checkout issues Course Duration: 15m Cashier 9 - Checkout Process: Make a Sales Adjustment Cashier touching the cash register screen with his finger. As you add items to your customer’s transaction, there are common issues you may encounter. Your customer may ask you to remove an item. Or, you may add an item incorrectly, resulting in a duplicate charge or the wrong price. Other issues you’ll have to address include damaged products or transaction errors. Being familiar with all of these issues, why they [...]

Cashier 8 - Checkout Process: Follow Alcohol and Tobacco Laws Alcohol bottles and a box of cigarettes next to a cash register. Most likely, your store sells a large variety of products, including alcohol and tobacco. However, unlike most other products, there are specific federal, state and local laws which apply to the sale of alcohol and tobacco. As a cashier, you should be aware of the restrictions and any consequences which may occur, if you fail to comply with them. In this course, you’ll learn how the law and your store’s policies impact the sale of liquor and tobacco at your store, and what you can do to ensure you’re following them correctly.   This course has the following objectives: Describe the significance of the minimum age requirements for alcohol and tobacco. Identify the purpose of alcohol and tobacco laws created by state and local governments. Discuss how to comply with alcohol and tobacco laws at your job. Course Duration: 5m Cashier 8 - Checkout Process: Follow Alcohol and Tobacco Laws Alcohol bottles and a box of cigarettes next to a cash register. Most likely, your store sells a large variety of products, including alcohol and tobacco. However, unlike most other products, there are specific federal, state and local laws which apply to the sale of alcohol and tobacco. As a cashier, you should be aware of the restrictions and any consequences which may [...]

Cashier 7 - Checkout Process: Add Items to the Transaction Cashier scanning items. Delivering a seamless checkout process is an important part of your job as a cashier. A large part of this experience comes from how efficiently you can ring up your customer’s items. Most likely, their order is made up of a variety of foods from fresh fruit and vegetables, packaged products and specially marked items. In this course, you’ll learn the specific procedures for adding these different types of items to their transaction. This course has the following objectives: Distinguish between the three methods for adding items to a transaction Describe common properties of UPCs and PLUs List the steps for adding UPC and PLU products to a customer’s order Course Description: 19m Cashier 7 - Checkout Process: Add Items to the Transaction Cashier scanning items. Delivering a seamless checkout process is an important part of your job as a cashier. A large part of this experience comes from how efficiently you can ring up your customer’s items. Most likely, their order is made up of a variety of foods from fresh fruit and vegetables, packaged products and specially marked items. In this course, you’ll learn the specific procedures for adding these different types of items to their transaction. This course has the following objectives: Distinguish between the three methods for adding items to a transaction Describe common properties of [...]

Cashier 2 – Shift Procedures Cashier woman looking back at the camera smiling. As a cashier, there are specific procedures you’ll complete before, during and after your shift. Opening procedures are often determined by the status of your checkstand. During your shift, you’ll perform procedures to maintain your checkstand. And, finally, when your shift is over, you’ll perform the appropriate procedures for closing your checkstand, or keeping it open. It’s important to be familiar with all of these procedures, so you can provide an exceptional customer experience from the beginning of your shift, through the end of it. This course has the following objectives: • Identify specific procedures to complete before, during and after your shift • Describe common procedures associated with the cash drawer • Discuss the different procedures for opening and closing a checkstand Course Description: 14m Cashier 2 – Shift Procedures Cashier woman looking back at the camera smiling. As a cashier, there are specific procedures you’ll complete before, during and after your shift. Opening procedures are often determined by the status of your checkstand. During your shift, you’ll perform procedures to maintain your checkstand. And, finally, when your shift is over, you’ll perform the appropriate procedures for closing your checkstand, or keeping it open. It’s important to be familiar with all of these procedures, so you can provide an exceptional customer experience from the beginning of your shift, through the end [...]

Cashier 1 – Job Overview Cashier putting a bag of carrots in a bag for the customer. As an integral part of the supermarket team, cashiers must know the proper procedure for a wide range of situations and subjects. They operate the checkout system and its components, identify products, handle money and payments, prevent shrink, bag orders and maintain the front end. As a cashier, it is vital that you develop your skills and knowledge in all of these areas in order to enhance your store's image, contribute to daily operations and better serve your customers. This course has the following objectives: • Describe services provided at the front end • Describe the role of the cashier • Identify components of the checkstand Course Description: 8m Cashier 1 – Job Overview Cashier putting a bag of carrots in a bag for the customer. As an integral part of the supermarket team, cashiers must know the proper procedure for a wide range of situations and subjects. They operate the checkout system and its components, identify products, handle money and payments, prevent shrink, bag orders and maintain the front end. As a cashier, it is vital that you develop your skills and knowledge in all of these areas in order to enhance your store's image, contribute to daily operations and better serve your customers. This course has the following objectives: • Describe services provided at [...]

Cashier – Self Checkout Couple buying food at grocery store cash register. Some stores allows customers to checkout by utilizing specially designed registers, referred to as self-checkout stations. These stations allow customers to scan, bag and pay for their items without any assistance from a store associate. Since these machines offer customers a fast, convenient way to check out, they are becoming increasingly popular with customers. Therefore, as a cashier, you should be aware of how they work, as well as the ways you may assist in their use. This course has the following objectives: • Identify components of the self-checkout station • Define the role of the self-checkout attendant and the tasks they perform • Describe the transaction process and the bagging platform • List common customer mistakes which may occur and the proper way to handle them Course Duration: 5m Cashier – Self Checkout Couple buying food at grocery store cash register. Some stores allows customers to checkout by utilizing specially designed registers, referred to as self-checkout stations. These stations allow customers to scan, bag and pay for their items without any assistance from a store associate. Since these machines offer customers a fast, convenient way to check out, they are becoming increasingly popular with customers. Therefore, as a cashier, you should be aware of how they work, as well as the ways you may assist in their use. This course [...]

Cashier – Supplemental Nutrition Assistance Program (SNAP) Training SNAP Logo. As a SNAP retailer, you are legally responsible for your actions and the actions of everyone who works in your store, whether they are paid or not. When you applied to accept SNAP benefits, you agreed to fulfill certain Training Expectations. The materials provided in this course will help you to fulfill those expectations. Course Duration: 10m Cashier – Supplemental Nutrition Assistance Program (SNAP) Training SNAP Logo. As a SNAP retailer, you are legally responsible for your actions and the actions of everyone who works in your store, whether they are paid or not. When you applied to accept SNAP benefits, you agreed to fulfill certain Training Expectations. The materials provided in this course will help you to fulfill those expectations. Course Duration: 10m