Customer Service - Conflict Resolution Employee handing over a bag to customer. In this course, you'll learn key techniques for listening to and understanding customer concerns during conflicts. You'll also gain strategies to stay calm and professional in tough situations, while improving your problem-solving skills to address complaints quickly and effectively.   This course has the following objectives: Understand customer concerns, emotions, and expectations through active listening. Apply strategies to stay calm and professional in tense customer interactions. Evaluate and resolve customer complaints quickly using effective problem-solving techniques. Course Duration: 15m Customer Service - Conflict Resolution Employee handing over a bag to customer. In this course, you'll learn key techniques for listening to and understanding customer concerns during conflicts. You'll also gain strategies to stay calm and professional in tough situations, while improving your problem-solving skills to address complaints quickly and effectively.   This course has the following objectives: Understand customer concerns, emotions, and expectations through active listening. Apply strategies to stay calm and professional in tense customer interactions. Evaluate and resolve customer complaints quickly using effective problem-solving techniques. Course Duration: 15m

Customer Service - Way to Care - Essentials Customer handing clerk a credit card to pay for groceries. When asked, most people can think of a time when they experienced great customer service. Whether it was because an employee went out of their way to help, took a wrong and made it right or exceeded their expectations--having a good customer service experience can really make someone’s day. It can also affect the way one thinks about a store and whether or not they choose to do business there again. We must we treat our customers like the friends and neighbors they are. Whenever we can, we must go out of our way to make sure our shoppers’ needs are met and that they’ve had a wonderful experience in our store. Course Duration: 20m Customer Service - Way to Care - Essentials Customer handing clerk a credit card to pay for groceries. When asked, most people can think of a time when they experienced great customer service. Whether it was because an employee went out of their way to help, took a wrong and made it right or exceeded their expectations--having a good customer service experience can really make someone’s day. It can also affect the way one thinks about a store and whether or not they choose to do business there again. We must we treat our customers like the friends and neighbors they are. Whenever [...]

Customer Service - Way to Care - Advance Customer handing clerk a credit card to pay for groceries. When should our customers receive excellent service? Always. That is why everyone’s role in achieving a Customer Service - Way to Care culture in the store is so important. Only when we all provide exceptional customer service—which means taking personal responsibility for your interactions with customers—can we ensure an extraordinary shopping experience for every shopper, every time. Course Duration: 15m Customer Service - Way to Care - Advance Customer handing clerk a credit card to pay for groceries. When should our customers receive excellent service? Always. That is why everyone’s role in achieving a Customer Service - Way to Care culture in the store is so important. Only when we all provide exceptional customer service—which means taking personal responsibility for your interactions with customers—can we ensure an extraordinary shopping experience for every shopper, every time. Course Duration: 15m

Customer Service - De-escalation A customer showing an employee a red bell pepper. Throughout this course, you will learn valuable techniques and strategies for effectively managing challenging customer interactions while prioritizing safety for both customers and employees. By recognizing signs of escalating customer behavior, applying de-escalation techniques to diffuse tense situations, and following established safety measures, you'll be equipped to create a safe positive shopping environment and ensure a secure atmosphere.   This course has the following objectives: Describe examples of escalated customer situations. Recognize signs of escalating customer behavior. Apply de-escalation techniques to diffuse tense situations. Course Duration: 16m Customer Service - De-escalation A customer showing an employee a red bell pepper. Throughout this course, you will learn valuable techniques and strategies for effectively managing challenging customer interactions while prioritizing safety for both customers and employees. By recognizing signs of escalating customer behavior, applying de-escalation techniques to diffuse tense situations, and following established safety measures, you'll be equipped to create a safe positive shopping environment and ensure a secure atmosphere.   This course has the following objectives: Describe examples of escalated customer situations. Recognize signs of escalating customer behavior. Apply de-escalation techniques to diffuse tense situations. Course Duration: 16m

Equity People reaching citrus fruit from a tree. This course provides an in-depth look into workplace equity. It highlights the importance for both employees and employers to create an environment where people from different backgrounds feel valued and respected. We'll explore the difference between equality and equity, which is essential for ensuring fairness at work. Promoting equity is a responsibility shared by all. By the end, you'll have the skills to recognize and address unfairness, making the workplace more equitable and inclusive for everyone.   This course has the following objectives: Define workplace equity. Identify the differences between equity and equality. Detect workplace bias to prevent it proactively. Course Duration: 18m Equity People reaching citrus fruit from a tree. This course provides an in-depth look into workplace equity. It highlights the importance for both employees and employers to create an environment where people from different backgrounds feel valued and respected. We'll explore the difference between equality and equity, which is essential for ensuring fairness at work. Promoting equity is a responsibility shared by all. By the end, you'll have the skills to recognize and address unfairness, making the workplace more equitable and inclusive for everyone.   This course has the following objectives: Define workplace equity. Identify the differences between equity and equality. Detect workplace bias to prevent it proactively. Course Duration: 18m

Diversity And Inclusion Illustration of a diverse group of people. Diversity and inclusion entail more than just rules, initiatives, and staff numbers. Ethical employers exceed their competition by valuing each team member's individual needs, views, and capabilities. As a result, organizations that are diverse and inclusive receive greater trust and commitment from their employees. In this course, we discuss how diversity and inclusion overlap with discrimination, and what companies can do to promote diversity and inclusion in an effort to prevent discrimination. This course has the following objectives: Define diversity and inclusion. List examples of diversity and inclusion in the workplace. Identify practices that you can utilize to implement within your company. Course Duration: 15m Diversity And Inclusion Illustration of a diverse group of people. Diversity and inclusion entail more than just rules, initiatives, and staff numbers. Ethical employers exceed their competition by valuing each team member's individual needs, views, and capabilities. As a result, organizations that are diverse and inclusive receive greater trust and commitment from their employees. In this course, we discuss how diversity and inclusion overlap with discrimination, and what companies can do to promote diversity and inclusion in an effort to prevent discrimination. This course has the following objectives: Define diversity and inclusion. List examples of diversity and inclusion in the workplace. Identify practices that you can utilize to implement within your company. Course Duration: 15m [...]

Managing Stress At Work Man with stress touches his head because of a headache. Eu-stress and Di-stress. One positive, one negative. One can push us to new levels of achievement, the other can kill. In this course, learn the difference between positive and negative stress, and how to manage both to help you achieve the results you desire. Reduce the negative stress in your world by using application exercises and a rich multimedia process. Check process to identify pain points and take action to regulate the stress you experience. Man with stress touches his head because of a headache. This course has the following objectives: Identify different types of stress and stressors in your life Create a personalized stress management plan by determining your own stress level Utilize effective methods and techniques for reducing stress Course Completion: 20 min Managing Stress At Work Man with stress touches his head because of a headache. Eu-stress and Di-stress. One positive, one negative. One can push us to new levels of achievement, the other can kill. In this course, learn the difference between positive and negative stress, and how to manage both to help you achieve the results you desire. Reduce the negative stress in your world by using application exercises and a rich multimedia process. Check process to identify pain points and take action to regulate the stress you experience. Man with stress touches his head because [...]

Sustainability - Top 5 Grocery Store Energy Savers Tiny cart with light bulbs in surrounded by change. The objective of this course is to help your grocery store use energy more efficiently and to engage your team by implementing five simple practices. This course has the following objectives: The objective of this course is to help your grocery store use energy more efficiently and to engage your team by implementing these five simple practices: 1. Check Air Curtain Flow 2. Close Walk-in Doors 3. Fix Leaky Walk-in Doors 4. Turn Off Appliances at Night 5. Switch off Vending Lights in the Breakroom Course Duration: 18m Sustainability - Top 5 Grocery Store Energy Savers Tiny cart with light bulbs in surrounded by change. The objective of this course is to help your grocery store use energy more efficiently and to engage your team by implementing five simple practices. This course has the following objectives: The objective of this course is to help your grocery store use energy more efficiently and to engage your team by implementing these five simple practices: 1. Check Air Curtain Flow 2. Close Walk-in Doors 3. Fix Leaky Walk-in Doors 4. Turn Off Appliances at Night 5. Switch off Vending Lights in the Breakroom Course Duration: 18m

Sustainability - Top 10 Waste Reduction Practices Illustration of a talking trashcan. We proudly present the Top 10 Waste Training, highlighting the ten easy operational practices that can help your grocery store boost waste and recycling rates and perhaps most important your store’s revenue. This course has the following objectives: The Top 10 Waste Training Practices are: 1. Litter Inspection in the Parking Lot 2. Signs for recyclables 3. Recycling Bins 4. Locked Dumpster or Compactor Chute 5. Understand the Value of Commonly Recycled Materials 6. Hazardous Waste 7. Regulated Waste Streams: Handling Universal Waste 8. Conditions of the Compactor or Dumpster 9. Preventing Food Waste 10. Employee Engagement Course Duration: 18m Sustainability - Top 10 Waste Reduction Practices Illustration of a talking trashcan. We proudly present the Top 10 Waste Training, highlighting the ten easy operational practices that can help your grocery store boost waste and recycling rates and perhaps most important your store’s revenue. This course has the following objectives: The Top 10 Waste Training Practices are: 1. Litter Inspection in the Parking Lot 2. Signs for recyclables 3. Recycling Bins 4. Locked Dumpster or Compactor Chute 5. Understand the Value of Commonly Recycled Materials 6. Hazardous Waste 7. Regulated Waste Streams: Handling Universal Waste 8. Conditions of the Compactor or Dumpster 9. Preventing Food Waste 10. Employee Engagement Course Duration: 18m

Seafood - Sustainable Practices Illustration of fish swimming. When customers are searching for sustainable seafood options, they may ask you questions about where the product comes from, how it was raised and the benefits of buying sustainable seafood products. They may also ask about freshness and quality, have ethical concerns and ask about labels. This course will prepare you to explain what seafood sustainability means and to answer your customer’s questions. This course has the following objectives: • Define what seafood sustainability means. • Explain the benefits of buying sustainable seafood. • Identify the types of sustainable seafood labels. • Review seafood products’ recommendations based on environmental guidelines. Course Duration: 10m Seafood Sustainability Illustration of fish swimming. When customers are searching for sustainable seafood options, they may ask you questions about where the product comes from, how it was raised and the benefits of buying sustainable seafood products. They may also ask about freshness and quality, have ethical concerns and ask about labels. This course will prepare you to explain what seafood sustainability means and to answer your customer’s questions. This course has the following objectives: • Define what seafood sustainability means. • Explain the benefits of buying sustainable seafood. • Identify the types of sustainable seafood labels. • Review seafood products’ recommendations based on environmental guidelines. Course Duration: 10m