Deli - Display Cases Deli Clerk Display Case. Display cases, located within your store’s deli area, showcase a wide array of cold or hot products. Cases may be either full-service, requiring the assistance of a trained associate to fill a customer’s order, or self-service, allowing the customer to pick and choose from the products available. In this course, you’ll learn about full and self-service cases, and how they keep displayed food safe for consumption. This course has the following objectives: • List the types of full and self-service display cases. • Describe characteristics of each display case. • Identify the appropriate case for displaying a specific product. Course Duration: 5m Go To Course Deli - Display Cases Deli Clerk Display Case. Display cases, located within your store’s deli area, showcase a wide array of cold or hot products. Cases may be either full-service, requiring the assistance of a trained associate to fill a customer’s order, or self-service, allowing the customer to pick and choose from the products available. In this course, you’ll learn about full and self-service cases, and how they keep displayed food safe for consumption. This course has the following objectives: • List the types of full and self-service display cases. • Describe characteristics of each display case. • Identify the appropriate case for displaying a specific product. Course Duration: 5m Go To Course

Deli - Equipment Deli Equipment. In the deli department, you will use many different types of equipment to prep, cook and hold prepared foods. Some of this equipment is easy to use, while some may require special attention. Always follow your store’s policy when handling and operating equipment. In this course, you’ll learn about commonly used equipment and the purpose it serves within the deli department. This course has the following objectives: • Identify the equipment used to prep, cook and hold prepared foods. • Describe commonly used equipment and its purpose. Course Duration: 4m Go To Course Deli - Equipment Deli Equipment. In the deli department, you will use many different types of equipment to prep, cook and hold prepared foods. Some of this equipment is easy to use, while some may require special attention. Always follow your store’s policy when handling and operating equipment. In this course, you’ll learn about commonly used equipment and the purpose it serves within the deli department. This course has the following objectives: • Identify the equipment used to prep, cook and hold prepared foods. • Describe commonly used equipment and its purpose. Course Duration: 4m Go To Course

Deli - Food Slicer Deli Clerk slicing meat. The food slicer is one of the most recognized pieces of equipment in the deli department. Not surprising, as deli clerks use it throughout their shift to fill customer orders. However, to use any piece of equipment safely, you must familiarize yourself with it and how to use it. In this course, you’ll learn about a food slicer — specifically its components and the proper way to operate and clean one. Course Duration: 5m This course has the following objectives: • List the components of a food slicer. • Describe how to safely operate a food slicer. • Identify the steps for cleaning a food slicer. Course Duration: 5m Go To Course Deli - Food Slicer Deli Clerk slicing meat. The food slicer is one of the most recognized pieces of equipment in the deli department. Not surprising, as deli clerks use it throughout their shift to fill customer orders. However, to use any piece of equipment safely, you must familiarize yourself with it and how to use it. In this course, you’ll learn about a food slicer — specifically its components and the proper way to operate and clean one. Course Duration: 5m This course has the following objectives: • List the components of a food slicer. • Describe how to safely operate a food slicer. • Identify the steps for cleaning a food slicer. Course Duration: 5m Go To Course

Deli Manager Deli manager smiling toward the camera. Deli managers must develop the necessary tools for improving department operations and sales. This includes differentiating the department from the competition and satisfying customers' need for convenience. In this course, you will develop all of these skills, learn about new deli products, provide improved services and increase your understanding of the deli department’s day-to-day operations.   This course has the following objectives: • Identify the steps to evaluating deli sales. • Identify the different types of deli products. • List ways to increase deli sales. Course Duration: 210m Go To Course Deli Manager Deli manager smiling toward the camera. Deli managers must develop the necessary tools for improving department operations and sales. This includes differentiating the department from the competition and satisfying customers' need for convenience. In this course, you will develop all of these skills, learn about new deli products, provide improved services and increase your understanding of the deli department’s day-to-day operations.   This course has the following objectives: • Identify the steps to evaluating deli sales. • Identify the different types of deli products. • List ways to increase deli sales. Course Duration: 210m Go To Course

Deli – Food Service An assortment of deli cheeses, meats, eggs and veggies. Party platters and holiday meals are popular catering services offered through many deli departments. In addition to catering, some stores also offer another type of food service — an in-store restaurant. In this course, you’ll learn about the types of catering available, and the role you’ll play in selling, processing and filling an order. You’ll also learn how your in-store restaurant attracts customers to your store. This course has the following objectives: • Distinguish between two popular catering services: party platters and holiday meals • Identify how to respond to a customer interested in your catering services • Explain the process for assembling a holiday meal • Describe the pick-up procedure for platters and meals • List reasons why customers may be attracted to an in-store restaurant Course Duration: 15m Go To Course Deli – Food Service An assortment of deli cheeses, meats, eggs and veggies. Party platters and holiday meals are popular catering services offered through many deli departments. In addition to catering, some stores also offer another type of food service — an in-store restaurant. In this course, you’ll learn about the types of catering available, and the role you’ll play in selling, processing and filling an order. You’ll also learn how your in-store restaurant attracts customers to your store. This course has the following objectives: • Distinguish between two popular catering services: party platters and holiday meals • Identify how to respond to a customer interested in your catering services • Explain the process for assembling a holiday meal • Describe the [...]

Deli – Closing Procedures Illustration of different deli display cases. The food bar and deli case must be closed at the end of each day, so the cases may be properly cleaned for use the following day. Food bars are often closed first, followed by your deli case. Then, general cleaning throughout the department must be completed. And, once a week, a thorough cleaning of the deli case. In this course, you’ll learn the daily closing procedure for both the food bar and the deli case, as well as any general department cleaning. You’ll also learn how to perform the weekly cleaning on the deli case. This course has following objectives: • List the steps for closing the food bar and deli case daily. • Discuss how to handle leftover foods from the food bar or within the deli case. • Identify general cleaning performed within the deli department • Describe the weekly cleaning procedure for the deli case Course Duration: 15m Go To Course Deli – Closing Procedures Illustration of different deli display cases. The food bar and deli case must be closed at the end of each day, so the cases may be properly cleaned for use the following day. Food bars are often closed first, followed by your deli case. Then, general cleaning throughout the department must be completed. And, once a week, a thorough cleaning of the deli case. In this course, you’ll learn the daily closing procedure for both the food bar and the deli case, as well as any general department cleaning. You’ll also learn how to perform the weekly cleaning on the deli [...]

Deli – Day Procedures Deli Clerk Display Case. Throughout the day, you’ll need to keep the hot and cold foods within the deli case and food bars, appearing fresh, attractive, and well-stocked. In this course, you’ll learn the daily procedures which will help you maintain those foods, as well as the proper way to fill a customer’s order at the deli case. This course has the following objectives: • Identify the steps to replace a product from the deli case or food bar. • Discuss ways to maintain the product’s appearance in a food bar. • Describe how to fill a customer’s order at the deli case. Course Duration: 15m Go To Course Deli – Day Procedures Deli Clerk Display Case. Throughout the day, you’ll need to keep the hot and cold foods within the deli case and food bars, appearing fresh, attractive, and well-stocked. In this course, you’ll learn the daily procedures which will help you maintain those foods, as well as the proper way to fill a customer’s order at the deli case. This course has the following objectives: • Identify the steps to replace a product from the deli case or food bar. • Discuss ways to maintain the product’s appearance in a food bar. • Describe how to fill a customer’s order at the deli case. Course Duration: 15m Go To Course

Deli – Opening Procedures Illustration of Deli Clerk showing off the display case. Every morning, you’ll need to complete specific tasks to get the deli department “customer ready”. You’ll begin by making sure the department is well-lit. If the overhead lights are off, turn them on. Next, you’ll focus your attention on the deli case and then any hot or cold food bars. In this course, you’ll learn the procedures for opening the deli case and food bar. This course has the following objectives: • List the steps for opening the deli case and food bar. • Discuss how to handle expired product. • Describe a “customer ready” case or food bar. Course Duration: 8m Go To Course Deli – Opening Procedures Illustration of Deli Clerk showing off the display case. Every morning, you’ll need to complete specific tasks to get the deli department “customer ready”. You’ll begin by making sure the department is well-lit. If the overhead lights are off, turn them on. Next, you’ll focus your attention on the deli case and then any hot or cold food bars. In this course, you’ll learn the procedures for opening the deli case and food bar. This course has the following objectives: • List the steps for opening the deli case and food bar. • Discuss how to handle expired product. • Describe a “customer ready” case or food bar. Course Duration: 8m Go To Course

Deli – Product Display and Storage Deli Clerk putting freshly cut cheese in the display case. The deli department sells a variety of deli meats and cheeses, as well as pre-made entrees, sides and salads. The products are displayed for sale, and served either hot or cold, as intended, within full and self-service cases. In this course, you’ll learn the proper way to display the products. This course has the following objectives: • Distinguish between the display and cut product found in the deli case. • Describe how entrees, sides and salads and displayed. Course Duration: 5m Go To Course Deli – Product Display and Storage Deli Clerk putting freshly cut cheese in the display case. The deli department sells a variety of deli meats and cheeses, as well as pre-made entrees, sides and salads. The products are displayed for sale, and served either hot or cold, as intended, within full and self-service cases. In this course, you’ll learn the proper way to display the products. This course has the following objectives: • Distinguish between the display and cut product found in the deli case. • Describe how entrees, sides and salads and displayed. Course Duration: 5m Go To Course

Deli – Prepared Foods Containers full of different types of deli foods. Display cases, located within your store’s deli area, showcase a wide array of cold or hot products. Cases may be either full-service, requiring the assistance of a trained associate to fill a customer’s order, or self-service, allowing the customer to pick and choose from the products available. In this course, you’ll learn about full and self-service cases, and how they keep displayed food safe for consumption. This course has the following objectives: • Identify the three sources of prepared foods. • Explain why customers purchase prepared foods. • Describe the advantages offered by each prepared. Course Duration: 8m Go To Course Deli – Prepared Foods Containers full of different types of deli foods. Display cases, located within your store’s deli area, showcase a wide array of cold or hot products. Cases may be either full-service, requiring the assistance of a trained associate to fill a customer’s order, or self-service, allowing the customer to pick and choose from the products available. In this course, you’ll learn about full and self-service cases, and how they keep displayed food safe for consumption. This course has the following objectives: • Identify the three sources of prepared foods. • Explain why customers purchase prepared foods. • Describe the advantages offered by each prepared. Course Duration: 8m Go To Course