Loss Prevention - Customer Service Employee saying hi to a customer. In this course, you'll learn how important customer service is in preventing theft in retail.You'll discover how providing excellent customer service can deter theft.You will learn about prevention and apprehension strategies.You will compare different ways to prevent theft and introduce the "EVA - Eyes, Voice, Approach" method, a simple yet effective way to provide great customer service while keeping theft in check.  This course has the following objectives: Demonstrate how effective customer service deters theft. Analyze and distinguish between apprehension and prevention strategies in retail loss prevention. Apply proactive strategies like "EVA - Eyes, Voice, Approach" to prevent theft while maintaining a friendly environment. Course Duration: 14m Loss Prevention - Customer Service Employee saying hi to a customer.  In this course, you'll learn how important customer service is in preventing theft in retail.You'll discover how providing excellent customer service can deter theft.You will learn about prevention and apprehension strategies.You will compare different ways to prevent theft and introduce the "EVA - Eyes, Voice, Approach" method, a simple yet effective way to provide great customer service while keeping theft in check.  This course has the following objectives: Demonstrate how effective customer service deters theft. Analyze and distinguish between apprehension and prevention strategies in retail loss prevention. Apply proactive strategies like "EVA - Eyes, Voice, Approach" to prevent theft while maintaining a friendly environment. Course Duration: 14m [...]

Workplace Violence Prevention - Supervisors A fist in the air with a red circle crossing it out. In this course, you'll learn why preventing workplace violence matters. Imagine this: two coworkers get into a confrontation, and you witness it. How would you handle it? Do your team members know how to respond? Workplace violence plans can offer guidance for these situations and help equip your crew with tactics that may prevent them. We'll cover strategies to help reduce workplace violence and prepare for emergencies. Thank you to Acuity for collaborating on this project, and to Aaron Stamm for providing the voiceover.   This course has the following objectives: Recognize the significance of workplace violence prevention. Classify various forms and triggers of workplace violence. Create and execute efficient prevention strategies and response plans. Course Duration: 12m Workplace Violence Prevention - Supervisors A fist in the air with a red circle crossing it out. In this course, you'll learn why preventing workplace violence matters. Imagine this: two coworkers get into a confrontation, and you witness it. How would you handle it? Do your team members know how to respond? Workplace violence plans can offer guidance for these situations and help equip your crew with tactics that may prevent them. We'll cover strategies to help reduce workplace violence and prepare for emergencies. Thank you to Acuity for collaborating on this project, and to Aaron Stamm for providing the [...]

Loss Prevention - Forms of Loss Illustration of hand stop sign with circles showcasing different forms of loss. As a food retail associate, understanding and implementing loss prevention procedures are crucial for the store's success. These measures contribute to cost-saving, maintain profit margins, enhance customer experience, build trust and loyalty, optimize operations, and ensure long-term financial stability. In this course you will learn important skills to understand the different kinds of losses and how to prevent them from happening.   This course has the following objectives: Recognize and explain operational losses. Learn preventive measures for reducing or eliminating loss. List associate responsibilities in loss prevention. Course Duration: 7m Loss Prevention - Forms of Loss Illustration of hand stop sign with circles showcasing different forms of loss. As a food retail associate, understanding and implementing loss prevention procedures are crucial for the store's success. These measures contribute to cost-saving, maintain profit margins, enhance customer experience, build trust and loyalty, optimize operations, and ensure long-term financial stability. In this course you will learn important skills to understand the different kinds of losses and how to prevent them from happening.   This course has the following objectives: Recognize and explain operational losses. Learn preventive measures for reducing or eliminating loss. List associate responsibilities in loss prevention. Course Duration: 7m

Loss Prevention – Basics A woman stealing a lip gloss at a store. As an associate at a food retailer, you and your fellow associates are critical to the success of the company and are the first line of defense against theft, damages, errors, and other issues that create losses for the company...and these losses can directly affect you! Loss Prevention is not about “catching the bad guys” or playing cops and robbers. Instead, it is about working as consciously as possible, following established processes, providing outstanding customer service and adhering to safety rules/regulations so that you and your fellow associates do not get hurt or injured on the job. This module will educate you on some measures and tools that limit, reduce or completely eliminate losses and keep you safe. The goal of loss prevention is to increase profits by decreasing losses due to breakage, spoilage, not following process, inventory errors and even theft.   This course has the following objectives: Recall the definition of Shrink / Losses. Identify the impact of losses in your store. Explain how each associate is critical to preventing losses. Describe the importance of associate integrity. Course Duration: 12m Loss Prevention – Basics A woman stealing a lip gloss at a store. As an associate at a food retailer, you and your fellow associates are critical to the success of the company and are the first line of defense [...]

Store Safety - Fire Extinguisher Operation Illustration of a fire extinguisher in the middle with fire icons surrounding it. Every employee working in a retail environment should know how to prevent fires, including how to use a fire extinguisher and when to use it. This course will teach you how to identify various types of fires, how to extinguish them, and the process of operating a fire extinguisher. This course has the following objectives: Recall the process on how to operate a fire extinguisher. Describe the five classes of fires. Identify the best methods to put out a fire. Course Duration: 13m Store Safety - Fire Extinguisher Operation Illustration of a fire extinguisher in the middle with fire icons surrounding it. Every employee working in a retail environment should know how to prevent fires, including how to use a fire extinguisher and when to use it. This course will teach you how to identify various types of fires, how to extinguish them, and the process of operating a fire extinguisher. This course has the following objectives: Recall the process on how to operate a fire extinguisher. Describe the five classes of fires. Identify the best methods to put out a fire. Course Duration: 13m

Sexual Harassment - Supervisors - Maine Sexual Harassment - Supervisors - Maine A prompt and effective response to a complaint can limit, or entirely eliminate an employer’s liability in a discrimination, harassment, or retaliation lawsuit, it is imperative that employers implement an effective mechanism to investigate and resolve workplace complaints. The Maine Human Rights Commission and the U.S. Equal Employment Opportunity Commission (EEOC) guidelines encourage employers to affirmatively raise the subject of sexual harassment, express strong disapproval, develop appropriate sanctions, inform associates about their rights and raising the issue of harassment, and develop educational methods to sensitize employees and management.  This course has the following objectives: List the steps to follow when investigating a sexual harassment investigation. List ways that employers can educate their employees about sexual harassment. List what should be included in a sexual harassment policy. Course Duration: 30m Sexual Harassment - Supervisors - Maine Sexual Harassment - Supervisors - Maine A prompt and effective response to a complaint can limit, or entirely eliminate an employer’s liability in a discrimination, harassment, or retaliation lawsuit, it is imperative that employers implement an effective mechanism to investigate and resolve workplace complaints. The Maine Human Rights Commission and the U.S. Equal Employment Opportunity Commission (EEOC) guidelines encourage employers to affirmatively raise the subject of sexual harassment, express strong disapproval, develop appropriate sanctions, inform associates about their rights and raising the issue of harassment, and develop educational [...]

Sexual Harassment - Employees - Maine Sexual Harassment - Employees Awareness of sexual harassment in the workplace has increased rapidly in recent years, and retailers must communicate to every associate that sexual harassment will not be tolerated within their stores. This is accomplished by implementing a sexual harassment program that ensures all associates understand and comply with the standards of Title VII of the Civil Rights Act of 1964 and Section 4572 of the Maine Human Rights Act. In this course, you will learn the meaning of the term "sexual harassment," differentiate between the classification of different kinds of sexual harassment, and view examples of preventative measures, as directed by The Maine Human Rights Commission and the EEOC. This course has the following objectives: List the steps to follow when investigating a sexual harassment investigation. List ways that employers can educate their employees about sexual harassment. List what should be included in a sexual harassment policy. Course Duration: 50m Sexual Harassment - Employees - Maine Sexual Harassment - Employees Awareness of sexual harassment in the workplace has increased rapidly in recent years, and retailers must communicate to every associate that sexual harassment will not be tolerated within their stores. This is accomplished by implementing a sexual harassment program that ensures all associates understand and comply with the standards of Title VII of the Civil Rights Act of 1964 and Section 4572 of the Maine Human [...]

Active Shooter Awareness - Supermarket Illustration of person running, hiding and defending himself. The "Run. Hide. Defend" video provides information on how to survive an active shooter event in a retail environment, and trains and prepares individuals in dealing with an active shooter situation. This video recaps best practices for surviving an active shooter event as recommended by local law enforcement. DISCLAIMER: This video contains gun violence that some viewers may find disturbing. It is important to note that all individuals must use their own discretion during an active shooter event. This course has the following objectives: Identify the three key actions to take during an active shooter event: Run, Hide, Defend. Explain the appropriate actions to take during each phase of an active shooter event, including how to escape, how to hide, and how to defend yourself as a last resort. Develop an exit plan and be aware of your surroundings to increase your chances of survival during an active shooter event. Course Duration: 5m Go To Course Active Shooter Awareness - Supermarket Illustration of person running, hiding and defending himself. The "Run. Hide. Defend" video provides information on how to survive an active shooter event in a retail environment, and trains and prepares individuals in dealing with an active shooter situation. This video recaps best practices for surviving an active shooter event as recommended by local law enforcement. DISCLAIMER: This video contains gun violence [...]

Cybersecurity 3 - Social Engineering Illustration of cyber attacker collecting sensitive information, access or assets. Social engineering is a deceptive method that uses human error to get sensitive information, access, or assets. It can be used to collect financial information such as bank account numbers and credit card information, causing significant damage to the organization and potentially resulting in a loss of millions of dollars. This course will look at how retail employees, managers, and supervisors can safeguard their organizations from social engineering attacks. This course has the following objectives: Define different types of social engineering tactics. Identify employee responsibilities in preventing social engineering attacks. List ways to stay safe and protect against social engineering attacks. Course Duration: 20m Go To Course Cybersecurity 3 - Social Engineering Illustration of cyber attacker collecting sensitive information, access or assets. Social engineering is a deceptive method that uses human error to get sensitive information, access, or assets. It can be used to collect financial information such as bank account numbers and credit card information, causing significant damage to the organization and potentially resulting in a loss of millions of dollars. This course will look at how retail employees, managers, and supervisors can safeguard their organizations from social engineering attacks. This course has the following objectives: Define different types of social engineering tactics. Identify employee responsibilities in preventing social engineering attacks. List ways to stay safe and protect [...]

Store Safety - Earthquake (Supervisors) Illustration of how to run for cover when an earthquake is happening. Earthquake drills can teach us what to do when an earthquake occurs. Since earthquakes strike without warning, it is critical to train all staff so they know how to react when an earthquake strikes. This course has the following objectives: Learn the importance of an earthquake Learn the steps of an earthquake drill How to prepare the store for an earthquake Course Duration: 7m Store Safety - Earthquake (Supervisor) Illustration of how to run for cover when an earthquake is happening. Earthquake drills can teach us what to do when an earthquake occurs. Since earthquakes strike without warning, it is critical to train all staff so they know how to react when an earthquake strikes. This course has the following objectives: Learn the importance of an earthquake Learn the steps of an earthquake drill How to prepare the store for an earthquake Course Duration: 7m