Customer Service – De-escalation
A customer showing an employee a red bell pepper.
Throughout this course, you will learn valuable techniques and strategies for effectively managing challenging customer interactions while prioritizing safety for both customers and employees. By recognizing signs of escalating customer behavior, applying de-escalation techniques to diffuse tense situations, and following established safety measures, you’ll be equipped to create a safe positive shopping environment and ensure a secure atmosphere.
This course has the following objectives:
- Describe examples of escalated customer situations.
- Recognize signs of escalating customer behavior.
- Apply de-escalation techniques to diffuse tense situations.
Course Duration: 16m
Customer Service – De-escalation
A customer showing an employee a red bell pepper.
Throughout this course, you will learn valuable techniques and strategies for effectively managing challenging customer interactions while prioritizing safety for both customers and employees. By recognizing signs of escalating customer behavior, applying de-escalation techniques to diffuse tense situations, and following established safety measures, you’ll be equipped to create a safe positive shopping environment and ensure a secure atmosphere.
This course has the following objectives:
- Describe examples of escalated customer situations.
- Recognize signs of escalating customer behavior.
- Apply de-escalation techniques to diffuse tense situations.
Course Duration: 16m