Customer Service – Conflict Resolution

Employee handing over a bag to customer.

In this course, you’ll learn key techniques for listening to and understanding customer concerns during conflicts. You’ll also gain strategies to stay calm and professional in tough situations, while improving your problem-solving skills to address complaints quickly and effectively.

 

This course has the following objectives:

  • Understand customer concerns, emotions, and expectations through active listening.
  • Apply strategies to stay calm and professional in tense customer interactions.
  • Evaluate and resolve customer complaints quickly using effective problem-solving techniques.

Course Duration: 15m

Customer Service – Conflict Resolution

Employee handing over a bag to customer.

In this course, you’ll learn key techniques for listening to and understanding customer concerns during conflicts. You’ll also gain strategies to stay calm and professional in tough situations, while improving your problem-solving skills to address complaints quickly and effectively.

 

This course has the following objectives:

  • Understand customer concerns, emotions, and expectations through active listening.
  • Apply strategies to stay calm and professional in tense customer interactions.
  • Evaluate and resolve customer complaints quickly using effective problem-solving techniques.

Course Duration: 15m