Convenience Store – Customer Service

Paying credit card for purchases

The consumer is the most important person in the convenience store; if a consumer is unsatisfied, he or she may choose to shop at a competitor or different retail store format, such as a supermarket with a fuel center. However, if convenience store associates give consumers extraordinary and friendly service, the consumer will most likely return to the store in the future.

As a convenience store sales associate, you have a responsibility to provide friendly, efficient and professional service to each and every consumer who enters your store.

Course Duration: 90m

This course has the following objectives:

• List the characteristics of consumers
• List store attributes that are important to consumers.
• Identify how to communicate effectively.
• Identify how to handle difficult situations.