Sexual Harassment – Employees – Maine

Sexual Harassment - Employees - Maine Sexual Harassment - Employees Awareness of sexual harassment in the workplace has increased rapidly in recent years, and retailers must communicate to every associate that sexual harassment will not be tolerated within their stores. This is accomplished by implementing a sexual harassment program that ensures all associates understand and comply with the standards of Title VII of the Civil Rights Act of 1964 and Section 4572 of the Maine Human Rights Act. In this course, you will learn the meaning of the term "sexual harassment," differentiate between the classification of different kinds of sexual harassment, and view examples of preventative measures, as directed by The Maine Human Rights Commission and the EEOC. This course has the following objectives: List the steps to follow when investigating a sexual harassment investigation. List ways that employers can educate their employees about sexual harassment. List what should be included in a sexual harassment policy. Course Duration: 50m Go To Course Sexual Harassment - Employees - Maine Sexual Harassment - Employees Awareness of sexual harassment in the workplace has increased rapidly in recent years, and retailers must communicate to every associate that sexual harassment will not be tolerated within their stores. This is accomplished by implementing a sexual harassment program that ensures all associates understand and comply with the standards of Title VII of the Civil Rights Act of 1964 and Section 4572 of the Maine Human Rights Act. In this course, you will learn the meaning of the term "sexual harassment," differentiate between the classification of different kinds of sexual harassment, and view examples of preventative measures, as [...]

Sexual Harassment – Employees – Maine2023-05-24T13:56:28-05:00

2023 – Active Shooter Awareness – Supermarket

2023 - Active Shooter Awareness - Supermarket Illustration of person running, hiding and defending himself. The "Run. Hide. Defend" video provides information on how to survive an active shooter event in a retail environment, and trains and prepares individuals in dealing with an active shooter situation. This video recaps best practices for surviving an active shooter event as recommended by local law enforcement. DISCLAIMER: This video contains gun violence that some viewers may find disturbing. It is important to note that all individuals must use their own discretion during an active shooter event. This course has the following objectives: Identify the three key actions to take during an active shooter event: Run, Hide, Defend. Explain the appropriate actions to take during each phase of an active shooter event, including how to escape, how to hide, and how to defend yourself as a last resort. Develop an exit plan and be aware of your surroundings to increase your chances of survival during an active shooter event. Course Duration: 5m Go To Course 2023 - Active Shooter Awareness - Supermarket Illustration of person running, hiding and defending himself. The "Run. Hide. Defend" video provides information on how to survive an active shooter event in a retail environment, and trains and prepares individuals in dealing with an active shooter situation. This video recaps best practices for surviving an active shooter event as recommended by local law enforcement. DISCLAIMER: This video contains gun violence that some viewers may find disturbing. It is important to note that all individuals must use their own discretion during an active shooter event. This course has the following objectives: Identify [...]

2023 – Active Shooter Awareness – Supermarket2023-05-24T11:17:55-05:00

Produce – Manager – Department Design and Organization

Produce - Manager - Department Design and Organization Produce Manager smiling at camera in produce section. As a produce manager, it is your responsibility to design and organize a produce department that entices customers to buy not only the items on their list but also items bought on impulse. This course has the following objectives: Learn the importance of proper fixture placement in the produce department design. Recognize the appropriate placement of fruits and vegetables within the department Understand how certain merchandising pitfalls will affect customer sales and loyalty Learn which merchandising pitfalls negatively impact shrink and profit Course Duration: 11m Go To Course Produce - Manager - Department Design and Organization Produce Manager smiling at camera in produce section. As a produce manager, it is your responsibility to design and organize a produce department that entices customers to buy not only the items on their list but also items bought on impulse. This course has the following objectives: Learn the importance of proper fixture placement in the produce department design. Recognize the appropriate placement of fruits and vegetables within the department Understand how certain merchandising pitfalls will affect customer sales and loyalty Learn which merchandising pitfalls negatively impact shrink and profit Course Duration: 11m Go To Course

Produce – Manager – Department Design and Organization2023-05-03T09:35:58-05:00

Produce – Manager – Responsibilities

Produce - Manager - Responsibilities Produce Manager by the apples section smiling to the camera. The responsibilities of a produce manager reach beyond that of a produce specialist. A produce manager is responsible for sales and profitability for the company, is responsible for maintaining a well-trained team of produce specialists and is responsible for creating a safe, clean, well-stocked produce department for the customer. This course has the following objectives: Recognize the responsibilities and fundamentals of produce department management Recall the importance of positive leadership Demonstrate good communication techniques Develop a positive and strong department culture with proper training and feedback Course Duration: 11m Go To Course Produce - Manager - Responsibilities Produce Manager by the apples section smiling to the camera. The responsibilities of a produce manager reach beyond that of a produce specialist. A produce manager is responsible for sales and profitability for the company, is responsible for maintaining a well-trained team of produce specialists and is responsible for creating a safe, clean, well-stocked produce department for the customer. This course has the following objectives: Recognize the responsibilities and fundamentals of produce department management Recall the importance of positive leadership Demonstrate good communication techniques Develop a positive and strong department culture with proper training and feedback Course Duration: 11m Go To Course

Produce – Manager – Responsibilities2023-05-03T08:58:04-05:00

Produce – Customer Service

Produce - Customer Service Produce Clerk showing a customer a red pepper. The Produce Department is more than just apples and bananas. Today’s produce department also offers hundreds of items directed toward an ever-evolving consumer. Understanding those consumers and how the produce department fulfills their needs is essential to your success as a produce specialist. This course has the following objectives: Explain how a high level of customer service creates a positive shopping experience. Recognize how product knowledge can improve customer service levels. Describe how positive interactions with customers are the foundation of good customer service. Illustrate how key customer service strategies can lead to heightened customer loyalty. Course Duration: 11m Go To Course Produce - Customer Service Produce Clerk showing a customer a red pepper. The Produce Department is more than just apples and bananas. Today’s produce department also offers hundreds of items directed toward an ever-evolving consumer. Understanding those consumers and how the produce department fulfills their needs is essential to your success as a produce specialist. This course has the following objectives: Explain how a high level of customer service creates a positive shopping experience. Recognize how product knowledge can improve customer service levels. Describe how positive interactions with customers are the foundation of good customer service. Illustrate how key customer service strategies can lead to heightened customer loyalty. Course Duration: 11m Go To Course

Produce – Customer Service2023-04-12T13:13:30-05:00

Cybersecurity 3 – Social Engineering

Cybersecurity 3 - Social Engineering Illustration of cyber attacker collecting sensitive information, access or assets. Social engineering is a deceptive method that uses human error to get sensitive information, access, or assets. It can be used to collect financial information such as bank account numbers and credit card information, causing significant damage to the organization and potentially resulting in a loss of millions of dollars. This course will look at how retail employees, managers, and supervisors can safeguard their organizations from social engineering attacks. This course has the following objectives: Define different types of social engineering tactics. Identify employee responsibilities in preventing social engineering attacks. List ways to stay safe and protect against social engineering attacks. Course Duration: 20m Go To Course Cybersecurity 3 - Social Engineering Illustration of cyber attacker collecting sensitive information, access or assets. Social engineering is a deceptive method that uses human error to get sensitive information, access, or assets. It can be used to collect financial information such as bank account numbers and credit card information, causing significant damage to the organization and potentially resulting in a loss of millions of dollars. This course will look at how retail employees, managers, and supervisors can safeguard their organizations from social engineering attacks. This course has the following objectives: Define different types of social engineering tactics. Identify employee responsibilities in preventing social engineering attacks. List ways to stay safe and protect against social engineering attacks. Course Duration: 20m Go To Course

Cybersecurity 3 – Social Engineering2023-03-28T11:00:35-05:00

Finance – Reducing Labor Costs

Finance - Reducing Labor Costs Illustration of finance labor costs. Retail grocery managers and owners can save money now and in the future by closely monitoring labor costs. This is especially true for smaller retailers, where cash flow is often limited and where cost-cutting is not only beneficial but frequently required. In this course, we will explore methods for reducing labor costs. This course has the following objectives: Identify ways to optimize staff scheduling and reduce labor costs. Define the process of forecasting. Discuss best practices for scheduling. Course Duration: 18m Go To Course Finance - Reducing Labor Costs Illustration of finance labor costs. Retail grocery managers and owners can save money now and in the future by closely monitoring labor costs. This is especially true for smaller retailers, where cash flow is often limited and where cost-cutting is not only beneficial but frequently required. In this course, we will explore methods for reducing labor costs. This course has the following objectives: Identify ways to optimize staff scheduling and reduce labor costs. Define the process of forecasting. Discuss best practices for scheduling. Course Duration: 18m Go To Course

Finance – Reducing Labor Costs2023-03-03T10:57:26-05:00

Finance – Shrink

Finance - Shrink Illustration of a tablet monitoring company loss profits. A drastic increase in shrinkage or shrink is something you should monitor as it could be a sign of a problem with your company's operating practices which will result in a loss of profits. In this course, we will learn about shrink, how to calculate it, and the best practices for avoiding it. This course has the following objectives: Explain and define the meaning of shrink. List ways to calculate shrink. Identify best practices to prevent shrink. Course Duration: 22m Go To Course Finance - Shrink Illustration of a tablet monitoring company loss profits. A drastic increase in shrinkage or shrink is something you should monitor as it could be a sign of a problem with your company's operating practices which will result in a loss of profits. In this course, we will learn about shrink, how to calculate it, and the best practices for avoiding it. This course has the following objectives: Explain and define the meaning of shrink. List ways to calculate shrink. Identify best practices to prevent shrink. Course Duration: 22m Go To Course

Finance – Shrink2023-02-23T09:31:28-05:00

Finance – Labor Costs and Calculations

Finance - Labor Costs and Calculations Illustration of money being calculated for labor costs. Labor costs can quickly reduce retailers’ earnings if risk factors are not actively monitored and adjusted. This course will teach you how to identify and calculate the factors that influence labor costs. This course has the following objectives: Identify factors that influence labor costs. Learn how to calculate labor costs. Course Duration: 10m Go To Course Finance - Labor Costs and Calculations Illustration of money being calculated for labor costs. Labor costs can quickly reduce retailers’ earnings if risk factors are not actively monitored and adjusted. This course will teach you how to identify and calculate the factors that influence labor costs. This course has the following objectives: Identify factors that influence labor costs. Learn how to calculate labor costs. Course Duration: 10m Go To Course

Finance – Labor Costs and Calculations2023-02-13T12:33:43-05:00

Produce – Expanded Produce Department

Produce - Expanded Produce Department Woman smiling holding lettuce and tomatoes while in the produce section. The Produce Department is more than just apples and bananas. Today’s produce department also offers hundreds of items directed toward an ever-evolving consumer. Understanding those consumers and how the produce department fulfills their needs is essential to your success as a produce specialist. This course has the following objectives: Recall the importance of fresh cut fruits and vegetables Recognize the difference between organic and plant-based foods Explain how locally grown food is highly sought by customers Describe why customers find fresh juices appealing Indicate how complementary items can increase sales in the produce department Course Duration: 12m Go To Course Produce - Expanded Produce Department Woman smiling holding lettuce and tomatoes while in the produce section. The Produce Department is more than just apples and bananas. Today’s produce department also offers hundreds of items directed toward an ever-evolving consumer. Understanding those consumers and how the produce department fulfills their needs is essential to your success as a produce specialist. This course has the following objectives: Recall the importance of fresh cut fruits and vegetables Recognize the difference between organic and plant-based foods Explain how locally grown food is highly sought by customers Describe why customers find fresh juices appealing Indicate how complementary items can increase sales in the produce department Course Duration: 12m Go To Course

Produce – Expanded Produce Department2023-05-03T08:16:13-05:00
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